- Sep 10, 2021
- Reaction score
I'd go with "send it back to us and we'll send you a new one once we get it.".Anyone want to start a pool on what Thomann tells me to do? My guess is "Bring it right back to a UPS store and file a claim. They'll send it back to us and we'll send you a new one once we get it.".
If I had my druthers, it would be to file the claim then "throw it out, we'll send you a new one once UPS resolves the case". Then I see what I can do w/a "mostly demolished refurb".
Didn't you have the chance to refuse the parcel ? Or have the UPS guy to note the demolished state before you sign up for reception ?