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Marshall Ignores E-mails

Discussion in 'The Backstage' started by yngwee, Feb 12, 2018.

  1. yngwee

    yngwee Member

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    I've sent email messages to Marshall support and they never get answered. WTF? No, not in my SPAM filter either. Marshall support apparently sucks.
     
  2. el_bastardo

    el_bastardo Well-Known Member

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    It takes email a while to get to Asia and back.
     
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  3. BanditPanda

    BanditPanda Well-Known Member

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    No not in my experience. When I e mailed Marshall in the U.K. they e mailed back directing me to their local distributor in my area.
    Simple as that.
    You want to order something or have a technical question?
    BP
     
  4. BanditPanda

    BanditPanda Well-Known Member

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    Contact us
    If you're looking to get in touch with us at our Bletchley HQ please contact us at:

    Marshall Amplification plc,
    Denbigh Road,
    Bletchley,
    Milton Keynes,
    MK1 1DQ

    Telephone: 01908 375411

    Email: [email protected]

    In order for us to effectively deal with your request you must let us know your name, email address, daytime telephone and country.
     
  5. yngwee

    yngwee Member

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    Yep, that's the email address. I sent an email a few months ago that never got answered. I sent an email a 8 days ago that never got answered.
     
  6. BanditPanda

    BanditPanda Well-Known Member

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    Maybe if you asked your local music store for the company name of the Marshall distributor for your area and go thru them?
    As I mentioned I ahd no problem getting a response from them.
    Send another with " SECOND REQUEST " in the subject.
    BP
     
  7. Ghostman

    Ghostman Well-Known Member

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    Marshall ignores e-mails....

    [​IMG]
     
  8. Ghostman

    Ghostman Well-Known Member

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    I would assume it matters what the Subject line is, and what you're inquiring about.

    "Can I have a tousle of Jim Marshall's Hair" probably won't get much attention in the reply department.
     
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  9. yngwee

    yngwee Member

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    EXACTLY what I did. We'll see if they respond today or tomorrow. I already left a message with the U.S. distributor, so hopefully I can get some support from them.

    I've got to say though, over the years, Marshall has always gotten back to me. These last three years or so is when I started to notice they don't answer emails. I think this is about the 4th email in the past 3 years not replied to.
     
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  10. Far Rider

    Far Rider Hendrixian VIP Member

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    Try sending it by Raven.
     
  11. harleytech

    harleytech Well-Known Member

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    They always got back to me when I emailed them a question...
     
  12. geddy

    geddy Active Member

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    With the benefit of being in the UK. When I need to contact Marshall I phone them. They're prompt and helpful. I drop my amp off...they assess quickly, fix it when authorised and send it back. Extremely cost effective and you can get a tour too.

    Harder to speak to support from outside UK. I admit I've had some terrible support from US companies. Dunlop are worth mentioning as being v good though
     
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  13. MarshallDog

    MarshallDog Well-Known Member

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    Interesting, Dave Friedman got back to me in a couple hours himself via e-mail and the good Dr Z answered the phone himself when I called and then we chatted a bit. Very nice guy I might add.
     
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  14. Ghostman

    Ghostman Well-Known Member

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    hmm. Friedman, a small company that's just starting to get some traction with production models. Versus, the most popular amp company in the World. I'm sure they have the same email traffic. :D

    Dr. Z probably gets one a week. lol
     
  15. MarshallDog

    MarshallDog Well-Known Member

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    Smaller company = less people. A bigger company should = more people :scratch: Good customer service is based on how good you take care of your customers NOT on how busy you are or how under staffed you are...period!
     
  16. Ghostman

    Ghostman Well-Known Member

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    [​IMG]
     
  17. Springfield Scooter

    Springfield Scooter Well-Known Member

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    I emailed Marshall a few weeks ago, and had a reply within 12 hours.
     
  18. MarshallDog

    MarshallDog Well-Known Member

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    Exactly...:agreed:

    [​IMG]
     
    Last edited: Feb 13, 2018

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