Marshall DSL20c nightmare

Discussion in 'Marshall Amps' started by Utopia80, Jan 1, 2021.

  1. Neil Skene

    Neil Skene Well-Known Member

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    Bad luck with the Marshall but theres always tomorrow (until you're dead of course) Some Australian retailers have become quiet dishonest over the last few years and seem to be getting away with this type of thing more often. I went through hell with Cole Clarke in Melbourne and wasted a lot of time and money only to loose and still have to keep the third warranty guitar that was still not up to scratch. I try only to buy with PayPal now as when there is a legit problem you just send it back, PayPal kicks them in the ass if they won't issue the refund. So from now on it's "No PayPal No sale"
     
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  2. Georgiatec

    Georgiatec Well-Known Member VIP Member

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    Looking for something I don't remember what.
    If you paid for a brand new amp and it turns up in a battered drum box, they have supplied a used amp and haven't supplied as described and will be in breach of trades description laws in most countries.
    Do you know for sure they didn't send the original "drum box" amp back to you, masquerading as a different amp?
    I would contact your trades description people, because sending out faulty goods, then charging a $180 re-stocking fee is fraud, plain and simple....no matter what they put in their "terms and conditions"....your statutory rights will be unaffected.
     
    Last edited: Jan 4, 2021
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  3. scott-colorado2016

    scott-colorado2016 Well-Known Member

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    That's cool, supply and demand with a little tariff thrown in for good measure. I think I've seen (heard) Shane of InTheBlues YouTube demo that amp... Really nice sounding amp if memory serves, with a great price. If that amp follows it namesake (tweed), that is the origins of the "Marshall sound" so, with a little goosing, could get quite close to the classic 1959 or 2203 kinda sound. It's a little loose on the bass end, but the right pedal will tighten that bottom like a year of cardio and diet! Awesome.

    That retailer who sold you the Marshall needs to be taken down a notch or two, defective gear should not require a restocking fee... ever! I understand you not wanting to make any waves by naming them.
     
  4. purpleplexi

    purpleplexi Well-Known Member

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    Marshall are an honest and honourable company. They have spent many years getting and upholding this reputation. They want stories like this even less than you do. You ought to be telling them as much as us.
     
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  5. ampeq

    ampeq Well-Known Member

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    As PP said, call Marshall and tell them about this. They may even give you a discount on a Marshall purchase. Although I don’t care for that amp, I’m sure you got a couple bad amps. If you have any company there like Sweetwater or Zzounds use them. They will usually match any price and it’s easy to send stuff back.
    Welcome to the forum!
     
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  6. Utopia80

    Utopia80 New Member

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    It was a different amp I got as replacement as I recorded the serial number of the first amp and submitted a report to Marshall about the problem early on. Never heard anything back though.
     
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  7. Musicmaniac

    Musicmaniac Well-Known Member

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    That's too bad about the DSL20H. Mine was an early one and was factory fixed and it's been great ever since.
     
  8. muskogeee

    muskogeee New Member

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    I wish I had found this forum before purchasing my DSL20CR a couple weeks ago. I just relied on watching a ton of YouTube videos and not a single one of them mentioned the hissing. Probably all on Marshall's payroll. I've got a DLS5CR on the way instead which, to be honest, is probably all the power I need.
     
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  9. Sir Don

    Sir Don Well-Known Member

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    5 tube watts is pretty loud.
     

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