well, customers will always want the best work done & also want it done at the cheap price... ... This discussion is more about the boss wanting to pay for 5 cheap laborers vs 2 skilled journeymen. Most will choose the 5 cheap laborers. I was working for a shop, w/ 12 field employees. The team I was working on (2 people) were actually doing the work, paying the other 10's salaries. We were doing high end work & worked considerably slower paced than the other guys. But, when we brought in a check, it payed the whole shop's salaries for the month (or more). Still, all the other workers hated us, because they thought we had the cush/easy jobs... Ended up, my boss started farming away our specialty niche stuff to sub contractors & we left. Then the company fell apart after 60 years, all in a couple months, because their cheap labor was unsustainable.