Well, after a long 4 or so days waiting for the new JVM to arrive at my home, it finally showed up today after work. Packaged well, I open the carton, removed the head from it's packaging, found the power cord, head looked in mint condition, but then immediately noticed the footswitch was missing. I looked again through all the bubble wrap and nope, vacant. They shipped the f'in' head without the footswitch. I immediately called GC's customer service, and after a very long wait on hold the representative comes back to the phone and tells me that it didn't come with one! LMFAO! I had called earlier in the week talking to one of their employees. I asked the guy to describe the head's condition, and the condition of the pedal. The guy told me it was all good. No where in ANY of the GC's listing does the product description say the head is equipped or not equipped with the pedal. I explained to her that the head is *nearly* useless (considering it's operation and why you would want it) without the pedal and that Marshall ships the head new with the pedal, and it's proprietary meaning no simple typical channel switching switch would work. In other words, the amp should ship with the pedal, and that it SHOULD be safe to assume it does..especially considering what I just explained and that no where on their site does it indicate either way. This isn't my first incident with GC's on line store. They blow, totally. Ordered a 1960AV a couple weeks back that they couldn't ship for nearly a week because they didn't have the shipping material; what? Then when I finally get it...not only did it sound like total shit, but it stunk my whole house up with the smell of nasty cigs and tainted women! I returned it promptly. Now this. I now AGAIN, have to drive to a nearby by GC which isn't *nearby* and return this thing. Incidentally, I did jam through it for a spell. It sounds *decent*, but I could tell it needed some tweaking...bias too hot..etc...but it doesn't sound better then either of my two other amps. Guitar Center, they just suck. So done with those boneheads.