Bugera has the best costumer experience I ever faced. If you read up on this thread you'll see that one week after buying the amp and playing it cranked everyday one Bugera EL34 power tube got dead. I noticed a lack of power and when looking at the rear panel the Infinium valve monitoring LED for the tube number 3 was lit - everything worked as designed and I simply replaced the tube with a JJ EL34 spare I had and problem solved - no bias adjustments required, no dramas, just plug and play! It's normal for power tubes to get faulty all of a sudden - I had other amps (Marshall included) with faulty tubes on the arrival. What's not normal is the manufacturer costumer support really caring for you, even if you're just the average Joe, and treating you like a rock star. That's what Bugera did for me, in particular Shane Sipe (Bugera Product and Costumer Support) that posts here regularly - he sent me from the USA to Portugal not only one new EL34 Power Tube but a whole matched quartet personally tested by himself, plus a special prototype 12AX7D preamp tube for the phase inverter which is selected for balance and proposed use as phase inverters for a more Classic Rock tone: The package arrived to me 2 days latter after Bugera / Shane sending it (shipped by international priority) and of course he even sent Beaker to give me some help changing the tubes in case I need it! This is premium costumer service, I have several Marshalls's, Gibsons, had Fenders, Vox, have contacted them and never had any other company caring about my questions and issues like this (some of them never even bothered to reply); Bugera is not only making great amps but also investing in creating very happy costumers! As for the amp itself, my list of amps got bigger after I bought the Bugera; still the Bugera 1960 Infinium is the amp that gets more played, the cranked tone is unreal!